Class Refund Policy
- Any refund for a class must be requested before the 2nd session of the registered class. NO REFUNDS will be given after the 2nd class has started. If any class or activity includes a uniform or materials fee, this fee will not be refunded. The only fee to be refunded is the class/activity registration, minus a $5 administrative fee. Refund checks will be mailed within 2-3 weeks of the refund request.
- Refunds will not be given for special events unless it is determined by the Parks & Recreation Director.
- New Baltimore Parks & Recreation reserves the right to cancel a program due to a lack of enrollment or circumstances arising out of its control. If a program is cancelled by the recreation department, all registrants will be notified and a full refund of registration fee will be processed.
Pro-Rated Registration Fees: Pro-rated fees due to late registration or partial attendance will only be offered on an individual basis if the instructor allows it.
Rental Refund Policy
Refunds for Recreation Center rentals are currently determined by the Parks & Recreation Director.
Pavilion and Grounds Only rental refunds will only be permitted under the following circumstances:
1. 100% refund for deposit and rental fee will be awarded to any renter if the request to cancel is made within at least 60 days of the party/rental date.
2. 50% refund for rental fee and 100% deposit will be awarded to any renter if the request to cancel is made within 30-59 days of the party/rental date.
3. 0% refund for rental fee and 100% deposit will be awarded to any renter if the request to cancel is within 29-7 days of the party/rental date.
4. 0% refund for rental fee and 0% deposit will be awarded to any renter if the request to cancel is within 6 days or less of the party/rental date.
5. Inclement weather - 100% rental and deposit will be refunded to "grounds only" permits.
6. Inclement weather - 0% rental fee and 100% deposit will be refunded to pavilion rentals for inclement weather.
*Refunds will only be issued to primary contact and sent to the address on the pavilion rental agreement*
**Refunds will be awarded to rental parties that experience a death or serious bodily injury**
***This refund policy will be strictly enforced***